Accounts safe amid reports of unauthorized transfers - GCash

Metro Manila, Philippines – A number of netizens raised security concerns against mobile wallet GCash after noticing unauthorized fund transfers on Saturday, Nov. 9.

In an instagram post, celebrity-comedian Pokwang shared her experience of losing thousands of pesos in the digital bank after it was sent to some recipients without her knowledge.

“Naghanap-buhay ako nang marangal, nabibigay po ako ng hanapbuhay sa mga GCash account?…Ano’ng nangyayari sa registered sim policy ngayon,” she asked.

[Translation: I earn an honest living, I provide jobs for single moms, and then one morning when you wake up, your Gcash account is empty? What’s happening with the registered SIM policy now?]

A number of netizens echoed similar experiences, with “GCash” rising to top trending topics on X.

A social media user also shared she lost P38,000 because of unauthorized transactions in the mobile payment app.

“Never ako nag-ki-click ng links at ‘pag may suspicious messages, dinidelete ko talaga agad. Wala rin ako natatandaang unusual na ginawa ko or pinasukang website,” a netizen said.

[Translation: I never click links and I immediately delete suspicious messages. I also don’t remember doing something unusual or checking other websites]

“Accounts are safe”

In a statement, GCash said “a few” users were affected by errors in its “system reconciliation process.”

It assured customers that their accounts remain safe.

“We have identified and reached out to affected accounts. Wallet adjustments are ongoing,” GCash said.